Cancel, Refund, Return & Exchange Policy

Cancellation

Cancellation If you are a consumer, for most products bought online you have a legal right to change your mind within 14 days and receive a refund under the Consumer Contracts Regulations 2013.  This right to cancel applies to all consumers who purchase Goods on our Website so long as they notify us within 14 days of placing the order at enquiries@hebeskincaregold.com stating the date of the order and the wish to cancel the order.

 

Returns We will issue refunds or exchanges as long as you notify us with your request by email within twenty-one (21) working days of Delivery. We will refund or exchange as long as we are satisfied that tamper seals remain in place and the Goods are in a re-sellable condition. Unfortunately, we cannot refund any postage costs incurred. If we choose to send you replacement Goods in exchange before you have returned the original Goods you must return the original Goods within 30 days of receiving the replacement Goods. If you fail to do so we reserve the right to charge the price of the replacement Goods to the payment card used for the original order.

Please  email enquiries@hebeskincaregold.com and we will issue you with a returns reference number and give you instructions on how to return your Goods. (Your statutory rights are not affected)

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In the unlikely event that you dislike or experience a reaction to one of our products, please contact customer services (details below).

 

Refunds If your order is shipped to the wrong address or you receive it damaged or defective, we’ll give you a full refund or replacement. You must notify us of this within 7 days of delivery by email to enquiries@hebeskincaregold.com, quoting your invoice number and describing the damage involved. We will issue you with a returns reference number and give you instructions on how to return your goods.